Malaysia's airports to Provide friendlier Immigration experience

By TIN Media | International Published 1 year ago on 4 December 2019
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In an effort to provide a friendlier Immigration service at the country's entry points, Immigration officers will be taught basic Mandarin and other essential languages in order to communicate properly and make the tourist feel good about the country.

Immigration Department director-general Datuk Khairul Dzaimee Daud said the move was made in conjunction with the Visit Malaysia 2020 campaign.

He said "As part of our ongoing effort to improve the Immigration Department, we want to enhance our counter service, especially at the KLIA (KL International Airport) and other airports. Our officers must provide a friendly service because they are our visitors' first impression of the country when they arrive.”

He also spoke on instilling integrity among Immigration officer saying he wishes the Immigration Department to be an enforcement agency that is respected by all because of the integrity of the officers.

He added "Those who are stationed at counters will be taught a basic level of Mandarin and other languages to help ease communication. For me, training and upskilling of our officers is a very important aspect. This year, we increased the training period for our cadet officers to four months. As for existing officers, they, too, will be required to attend intensive courses to improve themselves,".



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