Scoot has been awarded the Diamond status in the APEX Health Safety powered by SimpliFlying global audit of airlines, becoming the first low-cost carrier (LCC) in the world to be accorded this highest attainable standard.

The audit was jointly conducted by the Airline Passenger Experience Association (APEX), one of the world’s largest international airline associations, and aviation strategy firm SimpliFlying. Assessing the health safety measures adopted by Scoot in response to the COVID-19 pandemic against a 58-point checklist across 10 stages of the customer journey, the review spanned check-in and other predeparture processes, inflight measures as well as postflight.

Only airlines that reach hospital-grade standards of health and safety, scoring at least 200 points above the baseline Gold standard, are awarded the Diamond status. The standards are based on independently verified, validated, and certified airline health safety measures.

Mr Campbell Wilson, Scoot’s CEO, said, “Scoot is committed to providing customers with the highest level of confidence when they travel. Since the start of COVID-19, we have enhanced procedures and implemented measures across the customer journey, ranging from increased cleaning and distancing, deploying contactless check-in1 and inflight ordering, and trialling of digital pre-departure test verification tools amongst other initiatives. Scoot is proud to be the world’s first LCC to receive the highest Diamond status, and we’re heartened by this affirmation of our efforts to safeguard the health and safety of our customers and staff.”