Singapore Airlines (SIA) and its low-cost subsidiary Scoot have been awarded the highest 5-Star rating in the Skytrax Covid-19 airline safety audit, following a comprehensive assessment of their health and safety measures for customers and staff across the entire travel journey.
Scoot is the first low-cost carrier in the world to get this 5-Star rating from Skytrax.

Skytrax evaluated over 190 safety and hygiene protocols at SIA and Scoot during the audit. This included cleanliness at the airport and on board flights, social distancing measures, usage of face masks and sanitisers, and other hygiene improvement systems. These were then certified based on a professional and scientific investigation of the airlines’ standards.

Amid the pandemic, SIA and Scoot have implemented a range of measures to enhance customer and staff health and safety across the end-to-end journey, including the deployment of innovative digital solutions to mitigate risks of Covid-19 transmission and reduce friction for customers.

Lee Lik Hsin, executive vice president commercial, SIA, said: “Since the onset of the pandemic, we have reviewed and reinforced health and safety measures in more than 100 touchpoints along the travel journey. This will be an ongoing process, as our priority is to do everything possible to keep our customers and staff safe at all times.”

Campbell Wilson, CEO of Scoot, said: “In addition to value, comfort, convenience, and safety, travellers increasingly seek assurance on airlines’ hygiene measures. Since the earliest days of the pandemic, Scoot has made health and safety a priority, strengthening our cleaning and other procedures, and introducing new low- or no-touch self-service options across our touchpoints.”