The government says customer support at public health facilities will be improved while the country aims to become the regional hub for medical tourism.
The country is also going to work on concerns regarding language barriers to capitalization, said Dr. Dorothy Gwajima, Minister of Health, Community Development, Gender the Elderly and children, on Monday , upon on presence of several specialized health facilities in the commercial capital of dar es-Salaam.
When she revealed the team responsible for the promotion of tourism in the country, she made the remarks. Medical tourism is when a person travels for medical care in another country.
Globally, Malaysia, which experiences up to 500,000 medical tourists mainly from Asia every year, is the major recipient of medical tourists.
Despite a highly developed medical infrastructure, Malaysia's health costs are affordable.
The list also includes India, which attracts African and Asian medical tourists, mostly cardiac and orthopedic surgeons.
Thailand, Brazil and Singapore among others are among the other medical tourism hotspots.
Dar es Salaam is home to a number of specialized medical facilities that put the country in the right direction for the $45.5 billion to $72 billion market for world-wide medical tourism.
In Dar es Salaam are the Jakaya-Kikwete Cardiac Institute (JKII) and the Ocean Road Cancer Institute, as well as the Muhimbili National Hospital and some of the world-class private health facilities (ORCI).
Dr Gwajima said improved customer care services should be the focus as the country had everything to make it a medical tourism hub in the continent.
“Our hospitals have good facilities, specialised practitioners and enough medical equipment. What we are missing is improved customer care to patients,” she said.
“In order to successfully enter the medical tourism hub, hospitals should transform their customer care services and leave room to patients to make a choice.”
Dr. Gwayima advised to hospitals that the best health workers be identified and rewarded, as well as actions to battle those overly accused of poor service delivery.
She said that medical tourism raises government revenues, but convinced patients that they would have better services in hospitals.
The minister commended the chosen team, noting that private hospitals should be fully involved in the implementation of their tasks, because they have global standards that will enable the country to achieve its objectives.
- TAGS / KEYWORDS: