Singapore Airlines’ low-cost arm, Scoot resumes flights to three Malaysian destinations, i.e. Kuching, Ipoh, and Penang, from 5 June to 12 June and 14 June respectively.
Scoot said in a statement that it has taken a number of actions aimed at protecting passenger health and the health of its crew.
“The airline will be further enhancing its operational procedures and introducing additional precautionary measures to allow customers to travel with greater confidence.
“Scoot strongly encourages all customers to arrive at the airport early to ensure that there is sufficient time for the additional pre-flight procedures,” it said.
In the case of customers needing to change plans after reservation, the airline has also extended its offer of a one-time free date shift to all reservations made from yesterday to the end of June 2020.
“Additionally, all customers with bookings made on or before March 15, 2020, for flights departing between Jan 23 and July 31, 2020, which were canceled are eligible for two refund options – a 100 percent refund via the original method of payment or a 120 percent refund in Scoot vouchers with a validity period of 12 months.
“Travellers entering Malaysia (including Malaysian citizens, non-Malaysian citizens, and Permanent Residents) are also reminded to take note of the updated policy regarding quarantine being imposed by the Malaysian government starting June 10, 2020,” the airline added.
Chief Executive Officer CampbellWilson said that Scoot works closely with regulatory authorities and health experts to implement a full range of enhanced hygiene measures.
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