Malaysia Airports has taken action to remedy problems at the Kota Kinabalu International Airport (KKIA), said Sabah Tourism, Culture and Environment Minister Datuk Jafry Ariffin.

These include repair works for its car park, improving traffic flow, cleaning and maintenance services as well as trolley management, he said.

These measures were put in place following complaints by airport users, which were highlighted in the media recently.

"Malaysia Airports acknowledges the problems and has taken immediate action to rectify the issues raised," he said after a working visit to the airport. 

The airport's management has also been updating Jafry on rectification works.

Jafry said rectifications included patching potholes at the KKIA car park, reinforcing the monitoring of traffic at Level 1 and Level 3 kerbside.

The operator was also tightening the service level agreement (SLA) on cleaning services, improving terminal lighting and trolley management.

For the record, throughout 2022, Malaysia Airports allocated RM73 million for the operational expenditure (OPEX) of KKIA.

This includes funds for facilities' management, cleaning, maintenance and repair services, as well as staff and utilities' costs.

Jafry said the Tourism, Arts and Culture Ministry together with Malaysia Airports are committed to ensure KKIA meets global standards and delivers the highest level of service to consumers, particularly tourists.