Genting Cruise Lines announced the introduction of enhanced preventive measures for its Dream Cruises and Star Cruises fleet with an increase in safety levels for the cruise industry due to the continuing COVID-19 situation globally.

As the health and safety of Genting Cruise Lines’ guests and crew remain its top priority, various precautionary measures with stringent health screening processes in accordance with regional government policies had been implemented from the onset of the pandemic.

In order to further provide peace of mind and a better understanding of the implemented precautionary measures for future cruising guests, Genting Cruise Lines has outlined detailed preventive steps for the recommencement of its Dream Cruises and Star Cruises ships in the near future, which is set to become the new norm for preventive standards for the fleet. These include stringent health screening processes and protocols prior to embarkation and disembarkation, as well as thorough sanitization and disinfection and enhanced hygiene practices for guest cabins, various onboard public areas and recreational activities, food and beverage safety and also the health of its crew members.

“At Genting Cruise Lines, the safety and health of our guests and crew are of paramount importance to us. With the impact of the COVID-19 outbreak regionally and globally, many guests, as well as crew, have developed higher awareness and expectations with regards to the safety and preventive measures of cruise ships,” said Mr Kent Zhu, President of Genting Cruise Lines.

“As a responsible cruise company, it is our duty to adopt a pro-active approach to meet and also strive to exceed the growing expectations and concerns of the public. As such, we have carefully reviewed our prevention and response plan with the COVID-19 pandemic in mind to devise and provide enhanced and comprehensive measures across our fleet.

We have taken the positive opportunity during this hiatus period to also implement comprehensive crew training to reinforce effective cleaning procedures, health and hygiene protocols and efficient guest interaction, which we will adopt as the new safety norm for our fleet and we hope for the industry too.”

Mr. Zhu added: “The public will be pleased to know for instance, that all of Genting Cruise Lines’ ships allow for 100% external fresh air to be filtered and supplied to each passenger cabin as well as on board public areas ensuring a constant and healthy flow of fresh air throughout the vessels. Besides that, isolated wards are available in the Medical Centre and cabins can be converted into quarantine rooms if required.”

To boost confidence in future reservations for guests, Genting Cruise Lines has also launched its “Cruise As You Wish” program in which all new and existing Dream Cruises and Star Cruises bookings prior to or on 30 October 2020 will have the flexibility to cancel up to 48 hours before sailing and receive 100% future cruise credit to be redeemed of any Dream Cruises or Star Cruises sailing embarking on or before 31 March 2021.

“With these detailed preventative measures outlined and shared to the public along with our “Cruise As You Wish” program, it is our hope that future cruise guests will be well-equipped with accurate information and also have a comprehensive understanding of the safety and health protocols and flexible booking options in place across the Dream Cruises and Star Cruises fleet – providing assurance and peace of mind for our future guests,” continued Mr. Kent Zhu.

In addition to this enhanced safety and preventive measures, Genting Cruise Lines will further collaborate with the China Cruise & Yacht Industry Association (CCYIA) to contribute to the publishing of a white paper for the cruise industry’s prevention and response plan against COVID-19, providing a comprehensive and unified standard for the cruise industry to ensure the safety and well-being of all cruising guests and crew members. 

A further vote of confidence was provided by the Asia Cruise Terminal Association (ACTA). In endorsing the measures, Chairman of ACTA, Singapore Cruise Centre said, “ACTA and all its members endorses Genting Cruise Lines’ initiative and pledge to support these procedures throughout its member ports located across the region including in China, Japan, Korea, Malaysia, Singapore and Taiwan.