Trip.com today has announced an expansion of its Safeguard Cancellation Guarantee in view of the continuing impact of the COVID-19 outbreak.

The Trip.com Safeguard Cancellation Guarantee program, originally announced in January with the support of industrial partners, supported consumers impacted by the COVID-19 outbreak with cancelation waivers.

In accordance with today's new provisions, Trip.com is extending coverage of the initiative for people affected by the outbreak directly and unavoidably to include the following provisions for the cancelation of bookings made on Trip.com before 11:59 p.m. on 23 February 2020 and for use before 11:59 p.m. on 31 March 2020:

1.  Customers who are unable to travel as a result of the diagnosis of the virus will be eligible for a guaranteed full refund for all products.

2.  In support of the admirable efforts of healthcare workers to contain the virus, Trip.com will also provide a guaranteed full refund for all products to healthcare workers devoted to efforts directly related to the COVID-19 public health emergency, whose travel plans have been canceled in order to remain on the frontlines of the fight against the virus.

3.  Where scheduled travel becomes impossible due to published travel restrictions or mandatory 14-day quarantine requirements by destination authorities, customers from affected origins (South Korea, Japan, Italy, etc.) may receive a full refund for any hotel, train ticket, airport transfer, car rental, tour and attraction pass booking.

4.  All bookings for hotels that have joined the Safeguard Cancellation Guarantee initiative may be canceled free of charge. Wherever possible, Trip.com will do its utmost to co-ordinate with hotels not covered by the initiative to secure a refund for customers.

5.  Air ticketing cancellation policies will be continually updated and synchronized with airlines, and Trip.com will assist customers in processing refunds in accordance with the latest policies as they become available.

' We believe it is our responsibility at this key moment to contain the virus to support those who were unable to move because of the unavoidable conditions and to recognize the wonderful sacrifices made by healthcare personnel in order to contain the diseasing," We are aware that the volatility in the situation causes our customers around the world fear.  "said Trip.com Group Chairman James Liang.

"We have reached this challenging time behind all our users worldwide," said Group Chief Executive Officer Jane Sun at Trip.com, "We thank our partners for their understanding and support in this critical situation.