Changing the way we look at travel with new technology

By TIN Media | International Published 1 year ago on 31 March 2022
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MALAYSIA:

The pandemic raised a slew of health-related issues, including individual, social, and even global concerns.

 Travel bookers are turning to solutions that enable them to remove pain points that have traditionally harmed travelers physically or mentally by producing weariness and worry as business travel grows in popularity.

"This has become a major concern for the travel industry since we've realized that addressing these issues saves money in the long run."

Simply put, the smoother and more efficient the route, the more productive your employee," Bonnie Smith, FCM Travel's GM, explained.

Innovations in technology

"New technologies are making it possible to embed measures that promote well-being at every step of the vacation booking journey," Smith adds.

The goal of new technology is to eliminate all travel-related inconveniences. By auto-approving, any booking that fulfils policy requirements – and sounding a warning when one does not – innovative tools make it possible to streamline and automate operations.

Travel rules are one of the most inconvenient aspects of travelling. Of course, it's simple to stay on top of them when you have access to relevant information - but that involves keeping track of dozens of apps and platforms as they issue changes.

According to Smith, this is where the value of a single app that provides a complete, omnichannel experience becomes clear.

"Without requiring any effort on the part of the employee, travel bookers can advise travelers to any changes in boarding processes, cleanliness requirements, or border restrictions as they occur."

She says, "There is a significant difference between these new technologies and those previously in use." "For starters, we've done away with the concept of features for the sake of features. What important now are the user-friendliness, intuitiveness, and ability to customize tools to meet individual needs, not the bells and whistles."

Today's solutions consider this, tailoring user experiences so that if you're booking travel, you'll be aware of any pertinent information about client travellers who are travelling around the world.

Additionally, travel managers have access to data that can help them make judgments about the company's travel plan. It's all about adjustments to itineraries, schedules, and cancellations for travellers, all of which are available as soon as they check into their platforms or applications.

One of the good consequences mentioned by Smith is that these new technologies give travel managers a complete picture of all relevant expenses, such as the number of seats booked by the company, and tell them if they are following budgets or putting them under strain. Making you aware of whether or not it is cost-effective.
It's also useful to be able to make cost-cutting advice so that businesses may get a better return on their investment. In exchange, corporations will be given the power to provide cost-cutting proposals, allowing them to generate a higher return on investment.

Travel technology must be ubiquitous for users to have the same experience regardless of where they are in the world – a crucial characteristic for multinationals trying to coordinate a worldwide travel program.

The function of technology in this situation is to detect travelers who may be overburdened by these circumstances and offer them the assistance they require.

The pandemic reminded many of us that it's not just travelers who need help; the environment, too, could use a lot more love. There's a new emphasis on sustainability, which is enabled by technology that can suggest routes with the lowest carbon impact and hotels that have adopted green practices.

Travel notifications show that technology can help with more than just keeping travelers comfortable. They are kept aware of important changes, and technology can also keep them safe. They may obtain this important information without being distracted by news about what's going on elsewhere because each notification is personalized to their travel.


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